Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
How do I make and in-store return?
Click HERE to learn how you can make an in-store return.
How do I make and online return?
Click HERE to learn how you can make an in-store return.
What If I have received a damaged or incorrect item?
Click HERE to learn how you can make an in-store return.
Can I change or cancel my online order after I submit it?
Click HERE to learn how you can make an in-store return.
How will my online order ship?
We ship USPS in the continental USA only.
When will my online order ship?
We ship online orders Monday – Friday within the same day or within 24 hours. Orders placed after noon on Friday, on weekends, or Holidays will ship the next business day. You will get an order confirmation and shipping confirmation via email automatically.
Can I return an online purchase in-store??
If you purchased an item(s) online and would like to return it to our store, we will gladly exchange or refund it back to the original form of payment for your unwanted item(s) within 14 days of receiving your online purchase.
Who do i contact if I have a question about my order?
For questions regarding your order please email us at info@lilymaes.com. We are happy to help with any questions you may have. Someone will contact you within 24 hours.
Can I order Item(s) over the phone?
Yes, you can order via phone for anything you see on our website, Instagram or Facebook and we can email you an invoice to pay. As soon as the invoice is paid, we will start processing your order to ship. Please call us during the following times:
Monday-Saturday: 10am-5pm
Sunday: 12pm-4pm
Do you gift wrap?
Giftwrap is available on some items. You can check the box “For $0.0 please wrap the products in this order”. If you only need certain items wrapped, please note in the box “Gift Message” what you want to be wrapped and if there are multiple items, then let us know if they should get wrapped separately or together. If you have questions, you can always email us at info@lilymaes.com or call the store at 919-453-0113 and reference the order number.
